Purpose & Resident Rights
Gholston Holding LLC is committed to providing residents with a fair and respectful process for raising concerns, complaints, or grievances related to the program, housing environment, staff, services, policies, or other matters affecting their participation in the program.
Residents have the right to express concerns or file a grievance without fear of retaliation, intimidation, discrimination, or unfair treatment.
Whenever possible, residents are encouraged to first discuss concerns with Gholston Holding LLC staff so that issues may be addressed promptly and respectfully.
How to File a Complaint or Grievance
Residents may submit a complaint or grievance verbally or in writing to Gholston Holding LLC staff.
A complaint or grievance may include concerns regarding:
- Program rules or policies
- Treatment by staff or other residents
- Living conditions or safety concerns
- Program services or referrals
- Fees or program-related charges
- Discrimination, harassment, or retaliation
- Privacy or confidentiality concerns
- Other issues affecting the resident’s participation in the program
Residents submitting a written grievance should provide their name, the date, a description of the concern, and any requested resolution.
Residents who need assistance preparing a grievance may request reasonable assistance from staff.
Grievance Review & Response
Gholston Holding LLC will review complaints and grievances in a fair, respectful, and timely manner.
When reviewing a grievance, staff may:
- Speak with the resident submitting the grievance
- Review relevant program records or documentation
- Speak with staff, residents, or other individuals involved when appropriate
- Gather additional information needed to understand the concern
- Determine whether corrective action or another resolution is appropriate
Gholston Holding LLC will make reasonable efforts to inform the resident of the outcome or response to the grievance.
Information related to a grievance will be handled as privately as reasonably possible, while allowing Gholston Holding LLC to properly review and address the concern.
Protection From Retaliation
Residents may raise concerns, make complaints, or file grievances without fear of retaliation.
Gholston Holding LLC prohibits retaliation, intimidation, harassment, threats, or unfair treatment against a resident for making a good-faith complaint or participating in the grievance process.
Residents who believe they have experienced retaliation should report the concern to Gholston Holding LLC as soon as possible.
Reports of retaliation will be reviewed and addressed in accordance with program policies.
Grievance Records & Confidentiality
Gholston Holding LLC will maintain appropriate records of complaints and grievances submitted by residents.
Grievance information will be shared only with staff or other individuals who reasonably need the information to review, investigate, or resolve the concern.
Residents should understand that complete confidentiality cannot always be guaranteed when information must be shared to properly investigate or address a complaint.
Records will be handled in a manner intended to respect resident privacy and protect sensitive information.
Contact Information for Complaints & Grievances
Residents may submit complaints or grievances directly to Gholston Holding LLC.
Gholston Holding LLC
Phone: 720-720-7765
Email: gholstonholdingllc@gmail.com
Residents should include enough information for staff to understand and review the concern. Residents are encouraged to keep a copy of any written grievance they submit.
No resident will be retaliated against for submitting a good-faith complaint or grievance.
Resident Complaint & Grievance Form
Resident Name: _______________________________
Date: ___________________
Property/Location: _______________________________
Describe your complaint or concern:
What resolution or action are you requesting?
Resident Signature: _______________________________
Date Submitted: ___________________
For Staff Use
Date Received: ___________________
Received By: _______________________________
Action/Resolution: _______________________________
